Returns & Refund Policy

We want you to have a positive shopping experience with Lumi Haven.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after delivery so we can review the issue and assist you.

To Request Assistance

Please provide the following information:

  • Your order number

  • A brief description of the issue

  • Clear photos or videos of the item, when applicable

Our team will review your request and guide you through the appropriate next steps.

Refunds

If your refund request is approved, the refund will generally be issued to your original payment method. Processing times may vary depending on your payment provider.

Please note that return and refund eligibility may vary depending on the product, the circumstances, and applicable consumer protection laws.